A comprehensive “Build, Operate, Transfer” (BOT) model was implemented to address the client’s multifaceted challenges, delivering a tailored solution that went beyond mere staff augmentation.

Strategic Staffing:

• A joint recruitment division was established with the client, with our team taking the lead in navigating the intricacies of the Polish talent market.
• Our strategy emphasised identifying and securing top-tier engineers, including a management squad.
• Emphasis was placed on hiring “feature-responsible” engineers capable of working across the full stack (backend and frontend), reflecting the client’s technical philosophy.

Establishing a European R&D Center:

• The full responsibility of setting up a state-of-the-art physical office in Krakow was undertaken, creating a new European R&D center for the client.
• Rite NRG acted as a comprehensive Shared Service provider, taking full ownership of operational matters. This included organising business trips, procuring and configuring high-performance MACs (integrated into Apple Business Manager for immediate, seamless setup), managing payroll, HR, implementing a competitive benefits system adapted to Polish market realities, and actively managing Employee Wellbeing & Engagement, and handling all legal aspects.

Building a Scalable Greenfield Platform:

The core of the technical solution was a greenfield project to develop a new, highly scalable platform. This platform was designed to serve as a central hub for all the client’s games, capable of supporting existing brands and facilitating the launch of 30-50+ new brands. Key features included a robust admin panel (backoffice tool) for content managers to control game availability, seamless integration with external game studios and the client’s own game development efforts, and advanced performance management with intricate statistics per brand. Utilising AWS as the core infrastructure, with close collaboration with AWS architects to push and extend current limits to handle millions of transactions per second (e.g., 14,000 transactions/second per brand for a single “spin” action), the system was architected with Domain-Driven Design (DDD) principles for a highly modular and scalable architecture, crucial for horizontal growth to handle the client’s massive user base and ambitious expansion plans.

Operational Excellence & Cultural Integration:

• A robust on-call system was implemented to ensure 24/7 support and maintenance for the client’s critical gaming platforms.
• Effective onboarding processes were meticulously planned and executed, ensuring new team members were quickly integrated into the client’s unique culture and development methodologies.
• Continuous Performance monitoring was also conducted to track team output and efficiency.
• To bridge time zone differences and foster strong team cohesion, quarterly in-person synchronisation meetings were held in Krakow, bringing together the dedicated team and the client’s leadership (40-50 participants).
• The client’s emphasis on career development paths, distributed team philosophy, and even their unique “Thursday poker night” culture were embraced and facilitated.